Welcome to Florist Poplar's online Terms & Conditions for our flower delivery and related services. By placing an order with Florist Poplar, you agree to be bound by the following terms which apply to all online flower delivery orders made through our website by customers located in Poplar and surrounding areas. These conditions are designed to offer clarity and transparency on how we manage your orders, payments, cancellations, our liability to you, and the law that governs our relationship.
Florist Poplar aims to make ordering flowers as seamless and enjoyable as possible for customers across Poplar and neighbouring locations. Our online flower delivery process involves the following stages:
Florist Poplar reserves the right to refuse or cancel any order prior to dispatch for reasons including (but not limited to) product unavailability, payment issues, or delivery limitations. In such cases, a full refund will be provided.
For your convenience, Florist Poplar accepts a variety of secure online payment methods for flower delivery, including major credit and debit cards, and other reputable payment platforms as provided at checkout. All payments must be authorised at the time of order. Your order will not be processed or dispatched until payment is received in full.
All prices are listed in GBP (£) and, unless specified otherwise, include VAT and delivery charges where applicable. Should a pricing error be identified in any advertised product, you will be promptly notified and given the option to reconfirm or cancel your order at the corrected price. If we are unable to contact you, the order will be treated as cancelled, and any amount already paid will be refunded in full.
You are responsible for ensuring that your payment details are accurate and up to date. Any refusal of payment authorisation or suspected fraudulent activity will result in the cancellation of your order.
Florist Poplar takes great pride in providing fresh flower delivery to Poplar and nearby areas. Due to the perishable nature of floral products and the customised aspect of many arrangements, cancellation and amendment policies are as follows:
If your order is cancelled in line with these guidelines, any payment made will be refunded using your original payment method. If you have received flowers that are not as described, or are faulty, please notify us within 24 hours of delivery; we may request photographic evidence to resolve the issue promptly and fairly.
Our delivery service covers Poplar and surrounding areas, with delivery timeframes and options outlined at checkout. While we aim to deliver on your chosen date and within the agreed time window, please note:
Florist Poplar is dedicated to delighting customers with every flower delivery in Poplar. Due to the highly perishable nature of flowers and custom bouquets, returns are generally not accepted unless the products are not as described or arrive damaged. If you are dissatisfied for any reason, please notify us within 24 hours of receipt, providing relevant evidence to help us assess your claim.
Subject to assessment, we may offer a replacement, alternative arrangement, or a refund. Where applicable, refunds will be processed via the original payment method. Our customer promise does not affect your statutory rights.
By placing an order with Florist Poplar, you represent and warrant that:
If any of the above requirements are not met, Florist Poplar may be unable to fulfil your order or may cancel your order at our discretion.
Florist Poplar’s maximum liability to you in relation to any order for flowers or related goods supplied (whether for breach of contract, negligence, or otherwise) is strictly limited to the purchase price of the products ordered. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under law.
Except as expressly stated in these terms, we do not accept liability for any indirect, consequential, or economic losses arising out of your use of our website, or from any inability to access our online store.
We are not responsible for any failure to deliver ordered products or for any delay or defect caused by circumstances beyond our reasonable control. Such circumstances include, but are not limited to, postal or delivery delays, strikes, accidents, or extreme weather conditions affecting fresh flower supply or transport.
All content available through Florist Poplar’s online platforms – including product images, logos, written materials, and designs – remain the intellectual property of Florist Poplar or our licensors. Unauthorized reproduction or distribution is prohibited.
We are committed to protecting your privacy and handling your data in accordance with the Data Protection Act 2018 and all applicable UK GDPR regulations. Your data will only be used to process your order and improve our services. For detailed information on how your data is used and protected, please consult our current Privacy Policy located on our website.
Florist Poplar reserves the right to amend these Terms & Conditions from time to time to reflect changes to our business or legal requirements. The revised terms will be posted on our website with the effective date. Your continued use of our services following any update constitutes acceptance of the revised terms.
These Terms & Conditions and any disputes arising from flower delivery orders placed with Florist Poplar are governed by and interpreted in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the English courts in the event of any disputes or claims.
If you have any questions or concerns about these Terms & Conditions or the services Florist Poplar provides, please contact us using the details available on our website. We are committed to resolving all customer issues fairly and efficiently. These Terms & Conditions apply to all online customers located in Poplar, London and the surrounding areas within our delivery network.
Thank you for choosing Florist Poplar for your online flower delivery needs in Poplar and nearby locations.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Poplar, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Poplar.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
