At Florist Poplar, we pride ourselves on delivering only the freshest flowers to homes and businesses throughout the Poplar area. Our commitment to quality and satisfaction is backed by our Fresh Flowers Guarantee: every order is carefully selected and arranged for maximum freshness at the time of delivery. We stand behind the excellence of our blooms and aim to make every floral experience a positive one.
We take every precaution to ensure your floral arrangements arrive in perfect condition. In the unlikely event that your flowers are damaged or wilted upon arrival, please contact us as soon as possible. To help us resolve the issue swiftly, we ask that you notify us on the same day the flowers are delivered and, if possible, provide a photo of the damaged arrangement. This allows us to assess the situation and take appropriate action promptly.
Our flowers are always sourced fresh and prepared on the day of delivery. We guarantee all floral arrangements will remain fresh for at least 5 days from delivery, provided they are cared for according to our provided care instructions. If your flowers show signs of spoilage or premature wilt within this window, please get in touch immediately. We are happy to assess the situation and make it right.
Your satisfaction matters. If your flowers arrive defective, damaged, or do not meet our freshness standards, you may be eligible for a refund or replacement. Depending on the circumstances, we offer two flexible options:
Requests must be made within the first 48 hours of receiving your flowers to ensure qualification for a refund or replacement. Our team will guide you through any required steps to validate the claim and process your request as efficiently as possible.
Florist Poplar values honest feedback and strives to resolve every concern to your complete satisfaction. Should you have any complaints—from product quality to customer service—please contact us directly with your order details and a clear description of the issue encountered. Our local team reviews each complaint individually and will respond within two working days to propose a fair resolution.
We believe in open communication and will work with you constructively to resolve any concerns or disputes, keeping your satisfaction at the heart of our decision-making process.
Florist Poplar is proud to be a trusted part of the Poplar community. We have served local households and businesses for years, building our reputation on reliability, quality blooms, and attentive service. Your trust means everything to us, and we are dedicated to continually earning it through every arrangement we deliver.
If you have any questions about returns, refunds, or wish to make a complaint, please reach out to our friendly local team. We are always here to help and ensure your experience with Florist Poplar exceeds expectations.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
